Privacy Policy
Last updated: 12 October 2026
Vanguy (“we”, “us” or “our”) runs the website www.vanguy.com.au and provides pickup, delivery and house removal services across Melbourne. This policy explains what personal information we collect, why we collect it, and how we look after it.
We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. By using our website or booking a service with us, you agree to the way we handle your information as described here.
What we collect
When you request a quote, make a booking or contact us, we may ask for:
- Your name
- Phone number and email address
- Pickup and delivery addresses
- Details about your move or the items being transported (size, type, access such as stairs or lifts)
- Your preferred date and time
- Any photos you choose to send us of your items or property
- Payment and invoicing details
We only ask for what we need to quote, book and complete your job.
Information collected automatically
Like most websites, ours records some basic information when you visit. This can include your IP address, browser type, the pages you view, the time and date of your visit and how long you spend on each page. We use this to understand how people use the site and to keep it working well.
Cookies
Cookies are small files stored on your device that help a website remember you and see how it is being used. We use cookies, including through analytics tools, to improve our website. You can set your browser to refuse cookies or to alert you when one is sent, but some parts of the site may not work properly if you do.
How we use your information
We use your information to:
- Give you a quote and confirm your booking
- Carry out your pickup, delivery or removal
- Contact you about your job, including updates on the day
- Process payments and send invoices
- Answer your questions and handle any issues or claims
- Improve our services and website
We won’t sell your personal information or use it for anything unrelated to these purposes without your consent. If we send you any marketing, you can opt out at any time.
Who we share it with
We may share your information with people who help us run the business, such as our drivers and movers, payment providers, insurers (if there’s a claim), accounting software, and our website host. They only get what they need to do their job and are not allowed to use it for anything else.
We may also share information if the law requires it.
Keeping your information safe
We take reasonable steps to protect your personal information from misuse, loss and unauthorised access. That said, no method of sending or storing data online is completely secure, so we can’t guarantee absolute security. We keep your information only as long as we need it for business, tax or legal reasons, and then delete or de-identify it.
Accessing or correcting your information
You can ask to see the personal information we hold about you, or ask us to correct it if it’s wrong or out of date. Just contact us using the details below.
Links to other websites
Our website may link to other sites, such as Google reviews, Facebook or Instagram. We don’t control those sites and aren’t responsible for their content or privacy practices, so please check their own privacy policies.
Children
Our services are not aimed at people under 18, and we don’t knowingly collect personal information from children. If you’re a parent or guardian and believe your child has given us their details, contact us and we’ll delete them.
Complaints
If you have a concern about how we’ve handled your personal information, please contact us first and we’ll do our best to sort it out. If you’re not happy with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Changes to this policy
We may update this policy from time to time. Any changes will be posted on this page with a new “last updated” date.
Contact us
Vanguy
Craigieburn VIC 3064, Australia
Email: info@vanguy.com.au
Phone: 1300 780 706